For ALL reservations, we require card details to secure your booking. These details are securely kept with a third party called Stripe and your card will only be charged if the cancellation terms are not met. We ask for 5 Days notice of a cancellation or reduction in numbers and reservations that fail to give this notice will automatically incur a £30pp fee.
Please always call beforehand because if we are warned in advance, we are often able to resell any drop in cover numbers to avoid any charge. If something untoward occurs within the late cancellation period (e.g. an emergency hospital appointment) providing you immediately rebook for the same cover numbers to another date within 3 Months, we will then, at our discretion, waive the late cancellation charge. However, we are able to move a reservation cancelled within the original late cancellation period only once. Any form of cancellation thereafter at any time (i.e. whether within 5 Days of the reservation or not) will incur the late cancellation fee i.e. it is not allowed to move a reservation twice.
For special days / evenings, and including Valentine’s Day, Mother’s Day, New Year’s Eve and New Years Day etc, cancellations with less than two weeks notice will incur a £30 per head charge. Cancellations with less than one week’s notice will incur a charge of the full per head menu price.
By making a reservation at Stoke Mill you agree to our reservation cancellation terms. We look forward to welcoming you at Stoke Mill.